Supervisor Surgery Scheduling, Surgery

Employment Type: Full – Time
Job Category: Administrative/Clerical
Shift: Day
Weekend Requirements: No
Facility: Center Pointe II
Location: Atlanta, GA
Req ID: 2025-94725
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Job Details

Position Description

PRIMARY DUTIES AND RESPONSIBILITIES

Interviews, trains, orients, counsels, evaluates, and administers disciplinary action. Recommends hiring decisions and disciplinary actions to manager.
Schedules personnel, approves paid time off (PTO) and authorizes time and attendance.
Monitors quality of scheduling in department. Assists Coordinators in developing and administering the Quality Improvement Plan and departmental policies and procedures.
Reports on equipment, personnel, and other issues through management team meetings and written reports.

Regularly performs the duties and responsibilities of a Scheduling Specialist.
Responsible for monitoring the ACD phone monitoring system to ensure calls are handled in a timely manner. Responds with immediate action as necessary, i.e. reassigning schedulers.
Approves appointments requiring conflicting schedules.
Gives input to supervisor concerning employee performance, disciplinary issues, and hiring decisions.
Efficiently utilizes computerized scheduling system.
Applies specific criteria to ensure correct equipment and procedure rooms are scheduled.
Accurately documents scheduling conflicts for supervisory override.
Trains and orients new employees to the scheduling system. Reviews cases scheduled during probationary period for new hires and provides necessary feedback to employee.
Is cross trained to understand scheduling protocols for all operating rooms at all Northside surgical locations, labor and delivery, and GI services.
Is cross-trained to understand scheduling protocols for all Northside Hospital surgical facilities pre assessment areas.
Schedules surgical/GI/L&D procedures, staff, and equipment for multiple surgical facilities. Ensures physician’s request for equipment and instruments can be granted. Must possess ability to conflict check: equipment, surgeon, OR time history, Procedure appropriateness for facility and room, Ancillary staff (Radiology, Neuro diagnostics, NICU, L&D)
Schedules anesthesia coverage for ancillary areas including radiology and cardiology.
Schedules coordinated procedures with radiology scheduling and the physicians’ office.
Resolves all scheduling conflicts and works directly with other ancillary departments and all Northside Hospital surgical facilities to assure easy accessibility for both patient and physician.
Faxes/phones surgeons’ offices daily to confirm surgical appointments.
Cross-references surgical procedure with pre assessment appointment. Telephones patients to schedule or confirm pre assessment appointment. Provides patient with information and instructions as appropriate to procedure or appointment.
Acts as a surgical coordinator to interface with the following areas: Admissions, ER, Patient Floors, All ancillary departments.
Acts as the direct surgical liaison for all office managers and physicians.
Works directly with medical staff office to assure physicians, contract personnel and NPP’s have appropriate delineation of privileges.
Prepares, verifies, and distributes surgical and pre assessment schedules to appropriate areas.
Coordinates and verifies the scheduling of contract personnel and services.
Undergoes extensive orientation and ongoing training to stay up-to-date on surgeons, new procedures, and new technology.
Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury‑accident to Manager.

PROFESSIONAL DEVELOPMENT AND LEADERSHIP

ADDITIONAL DUTIES AND RESPONSIBILITIES

Other duties as assigned by supervision.

Position Requirements

Associate’s degree in Information Systems, Business Administration, Nursing, or related field OR

a. Seven (7) to Ten (10) years previous medical related clerical experience

Demonstrates high level proficiency in the following software packages or equivalent:

a. Microsoft Office (Word, Excel, PowerPoint, Access)

b. McKesson Pathways Healthcare Scheduling (PHS)

Highly developed interpersonal, facilitation, verbal communication, and written communication skills.
Must possess problem solving skills
Must possess excellent communication, organization, and interpersonal skills.
Ability to plan time effectively, balance multiple tasks, and execute projects to completion.
Demonstrated knowledge of Medical terminology
Ability to type 40 words per minute

PREFERRED

Bachelor’s degree or Advanced Degree in Information Systems, Business Administration, Nursing or related field
Previous experience in hospital/medical office scheduling environment.
Demonstrated knowledge and skill in the use of a computerized scheduling system
Experience interfacing with physician offices, other organization departments, and third party payers.
Demonstrated ability to effectively communicate with individuals in all levels of responsibility.
Ability to work independently.

Service Area Overview

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Awards & Recognitions

Excellence is what we do. We are committed to providing safe, high-quality, compassionate care for our patients. While also creating a culture where people feel appreciated, well cared for and supported in their work.

2024 Americas Best

World Best Hospital

Best company Outlook award

Best Compensation of 2024

Best Company for Women of 2024 Award

Best Company for Diversity of 2024 Award

Best Company for Outlook of 2024 Award

Best Culture of 2024

Best CEO of 2024

Career Growth

Best HR Teams award

Top Rated Outlook award

Best company Outlook award

Joint Commission

American heart certificate

ASGE

Be the Match

M B S A Q I P

mission Lifeline

N A P B C

I A C

CareerGrowth

Leadership

2024 Americas Best

World Best Hospital

Best company Outlook award

Joint Commission

American heart certificate

ASGE

Be the Match

M B S A Q I P

mission Lifeline

N A P B C

I A C

Career Growth

Top Rated Outlook award

Best Compensation of 2024

Best Culture of 2024

Best CEO of 2024

Best Company for Women of 2024 Award

Best Company for Diversity of 2024 Award

Best Company for Outlook of 2024 Award

Leadership

CareerGrowth

Best Recruitment Advice

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Supervisor Surgery Scheduling, Surgery

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Job Details

ADDITIONAL DUTIES AND RESPONSIBILITIES

Let’s Spend Some Time Together

Let’s Spend Some Time Together

Let’s Spend Some Time Together

Awards & Recognitions

Best Recruitment Advice

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