Ever since starting in 2014, Registered Nurse Michele Scarborough has found her career at Northside Hospital to be rewarding professionally and personally. The personal warmth of Northside culture was evident immediately. Michele says, “We had just moved to Georgia and had no family here. The staff at Roswell GI lab became like family to me!”
She also remembers the kindness she encountered when interviewing for her clinician position at Northside Forsyth. “I was in the wrong building and had no idea where I was going. I ran into the nicest employee who walked me over to where I needed to be. I was so
grateful!” Michele says. “To me, that is the typical Northside employee, willing to go above and beyond to help out a coworker, patient, family—anyone.”
The professional rewards of working at Northside have been just as abundant.
When looking to take her career in a different direction in 2019, Michele transferred to the Northside Forsyth Surgical Services Education Department. “ I love training new staff and helping current staff Pigure out the best ways to do things. This job is a perfect Pit,” Michele
says. “When a new hire or a new transfer tells me ‘thank you,’ it really makes me feel proud of what we do here.”
Of course, she’s faced her share of challenges, too, with COVID being at the top of the list. Michele says, “I started right before COVID – and that changed my position so much. I was helping to run COVID testing in the parking garage and stepping in as an interim leader in our pre-surgery clinic departments—and that’s in addition to my ‘usual’ responsibilities. There is never a dull moment!”
Michele credits strong Northside support and leadership with getting her through the tough times and beyond. “I absolutely love working for surgical services. We have hands down the most supportive and best leadership. They’ve inspired me and helped me grow so much,” Michele says.
When she looks back on the past eight years at Northside, Michele notes that, “I feel so fortunate I was able to start with such a great organization. I work with the best and brightest – and I couldn’t be prouder to be a part of this team.”
Michele continues to Pind the Northside culture the ideal environment for ongoing professional success and rich relationships with her colleagues. “ My coworkers have become like second families to me. I mean, we voluntarily eat lunch together every day. How many coworkers can say that!”
Every day, Northside Hospital’s physicians, nurses, and other clinical and non-clinical professionals face some of the most significant medical challenges imaginable while providing the highest level of skilled, compassionate patient care. These situations create a great deal of physical stress and strain. Patient care can take a tremendous psychological and emotional toll on the caregiver. The circumstances of the past several years have only increased the pressures these tirelessly dedicated healthcare heroes face.
How do we ensure that those who strive so hard to care for others receive the care they need and deserve?
That’s where Northside Hospital’s STAR (Striving To Achieve Resilience) program comes in. Modeled after the Resilience in Stressful Events team at Johns Hopkins Hospital, the STAR program establishes a framework and culture where our employees can provide skilled, nonjudgmental, and confidential support to other Northside employees and employee groups.
How does STAR work? This unique program facilitates the development of peer-responders within Northside who will deliver psychological first aid and emotional support to their fellow teammates following complex work-related events. Peer-responders are given comprehensive training to ensure they have the competence and confidence to help those suffering from work-related issues such as burnout, self-doubt, and more.
The STAR program is one of the ways in which we cultivate a caring, supportive environment for our employees. But it doesn’t stop there:
- Employee Assistance Program to care for various emotional, psychological, and lifestyle needs.
- Personal nurse to help provide the high-quality care you give to your patients.
- LA Fitness membership discounts help you get and stay in shape.
- Smoking Cessation Program helps people kick the habit while managing stress levels, avoiding weight gain, and coping with withdrawal symptoms.
We understand the need because we have been there and want to be sure we support our dedicated caregivers in every way.
Search for an opportunity that matches your interests and qualifications.
They sometimes say that those who can’t do, teach. That’s not the way it is at Northside Hospital! Our clinical educators are also some of the most skilled practitioners around. Take Niecy Jones for example. Niecy joined Northside Forsyth over six years ago as a Lead Surgical Technologist and has been sharing her knowledge and expertise with her colleagues ever since.
Not long after joining the Northside team, Niecy played an instrumental part in the opening of Northside’s 1800 Surgical Care Center. As Niecy recalls, “My favorite memory at Northside is helping open the 1800 Surgical Care Center. Having the opportunity to partner with several disciplines from different backgrounds to achieve a goal will always be one of the highlights of my career. The 1800 Surgical Care center will always be my baby.” In addition to her hands-on role, Niecy also served as a preceptor and mentor to surgical students and new hires.
While serving as a Lead Surgical Technologist, Niecy was soon able to live out her passion for teaching and education. As Niecy recalls, “My proudest moment at Northside was being promoted to the Surgical Tech Educator position. I have always had a passion for teaching. Therefore, transitioning to my current role as a tech educator was a dream come true. Having been in this position for four years now, I have become more passionate about contributing to the department’s great culture and team. Northside’s values, beliefs, and commitment to quality align perfectly with my own.”
Northside’s focus on professional growth and development is a constant source of inspiration for Niecy. “There is continuous learning and training available to all team members from the first day of employment. I am always developing the skill sets and knowledge needed to provide safe quality care to my patients. This makes me feel that I am improving, which encourages me to stay with the company.”
But Niecy’s favorite part of her job is the people she works with. In fact, she feels that the Education Department is like her home away from home. She loves being able to work in an office with people that are professional, supportive, and caring. It makes coming to work easy. “We work as a team, and we always have each other’s backs. Northside also ensures that every employee feels important and knows that their role is valued, and that they are part of a team. I love the work environment!”
What would Niecy say to someone looking to grow their career at Northside? “You won’t regret it! It is one of the best organizations I have ever worked for. The key to being successful is to possess a positive attitude, a willingness to learn, and a love for what you do.”
Thank you, Niecy, for sharing your passion for education with us!
Since becoming a nurse, Rebecca Roe has lived out her passion for delivering the most expert and compassionate patient care possible. More than that, she’s been committed to helping teach, mentor, and inspire other nurses to find greater purpose and meaning in their work as they provide that same level of care.
Rebecca joined Northside Hospital as a nurse traveler in 2001. As Rebecca recalls, ”What brought me here and has kept me at Northside was my experience working at other places. That convinced me that Northside was the place where I could find the most opportunity for growth and career advancement. It has also provided me with a way to give back to others and be the nurse I want to be.”
The opportunity to give back to others came quickly for Rebecca when she took on the role of Clinical Development Specialist with the Surgical Services Quality and Education Department. “I’ve been a nurse for a long time and surgery was always my love, but my career path led me to learn all the phases of care from pre-op to post-op care, including the ICU. Through the support of great leaders, I was able to start the Periop 101 program.”
Because of her extensive experience, Rebecca was given consistent opportunities to lead, teach, and precept team members. Her love for the nursing profession, nurses, and surgery team members, as well as her commitment to improving patient care, has driven her career path. “My proudest moments have been introducing new innovative surgical procedures at the Northside Forsyth campus. I’m grateful to be one of the coordinators for driving this change.”
In addition, Rebecca appreciates the fact that Northside fosters a culture where nurses are able to care for their patients and take time to make personal connections with patients, families, medical staff, vendors, and co-workers. “We have great patient care, and our surgery outcomes are exemplary. I stay energized by working with some of the most incredible young nurses who work tirelessly to ensure Northside is the best place to provide patient care.” Rebecca advocates for and supports the growth and development of these.
It takes a great mind to help uncover the causes and potential cures of neurological illnesses and injuries. Northside Hospital’s Jennifer Clarke has that mental power in abundance.
It all began when Jennifer was in the process of attaining her Associate degree in nursing. She knew she wanted to help others within a healthcare setting, but felt drawn to a more technical clinical role. She found what she was looking for as a Registered Electroencephalographic Technologist (REET) at Northside Hospital. In this highly-specialized position, Jennifer prepares and administers electroencephalograms (EEGs) for a diverse patient population presenting a wide variety of symptoms. The vital work she performs helps our neurologists, neurosurgeons, and other medical professionals better diagnose and treat a range of complex neurological conditions.
What made Jennifer decide to join Northside Hospital? “I relocated from New Jersey and chose Northside because my best friend was working there,” says Jennifer. “She kept telling me that the opportunities for advancement at Northside were exceptional and that the staff was really friendly. She was right! It was amazing when I passed my boards, and the Northside recruiter called to congratulate me on my accomplishment.”
Jennifer has now been working at Northside for quite some time. What keeps her at Northside? “The reason I have stayed at Northside Hospital is the great team and work-life balance, as well as the appreciation and recognition that I received. In fact, my favorite thing about working at Northside is knowing that I’m working with a team that is supportive and patient-oriented. I also enjoy that I am able to work independently, and have some flexibility with my hours.”
Working as a Registered Electroencephalographic Technologist requires in-depth knowledge of both human anatomy as well as advanced technology. It can be highly challenging and deeply rewarding. “The thing that inspires me the most is knowing that I have made a difference in a patient’s life through the EEG. Knowing that I have performed a quality EEG for the patient’s neurologist to review, and assist in their diagnosis inspires me to continue performing quality EEGs.”
What advice would Jennifer give to someone thinking about starting their own career path at Northside? “At Northside Hospital, you will be recognized for your hard work. Always believe in yourself!”
Thank you, Jennifer, for the meaningful difference you make in your patients’ lives!
As a bone marrow transplant (BMT) nurse at Northside Hospital in Atlanta, Tyler is committed to making a life-changing impact on others. It’s all about the personal connection.
Tyler’s career at Northside began as the result of a personal connection. It started in nursing school when Tyler noticed a tumor behind his ear. He needed to have the tumor surgically removed, and later had surgery at Northside. During a conversation with his surgical tech, they spoke about Tyler’s career plans. Tyler expressed an interest in moving into an oncology nursing career. The tech told Tyler about Northside’s excellent oncology program and spoke in depth about the Bone Marrow Transplant Program at Northside.
That initial conversation set Tyler on an exciting career path with Northside. Tyler went straight from nursing school to the Northside Nurse Residency Program. Thanks to the mentorship he received in the program, he became thoroughly prepared for his current role with the BMT team. Tyler says, “My preceptors were awesome. They were very good at helping you learn the floor. It was a smooth transition – going from new grad, to learning everything with the residency, to being on my own.”
Since becoming established at Northside, Tyler has enjoyed the consistent support and encouragement of the team members on his unit. “When you work a job, you spend most of your day there, so it’s really important that you like the people you work with. And I really enjoy the people I work with. I feel like I’m working with friends every day. And it’s not just a work-based relationship. It’s like family.”
Due to the unique nature of his clinical specialty, Tyler has had the same positive relationship-building experience with his patients. Because his patients come in and generally stay for at least four weeks, he is able to get to know them and their families while he helps them receive treatment and recover. As Tyler notes, “It’s pretty important to me and has a big impact on who I am and the values I have.”
Imagine a world with no Internet as we know it, no smartphones, laptops or tablets, no emails or instant messages, no universal electronic medical records, and definitely no Zoom calls.
That’s the way the world was in 1982 when Lynn Thompson joined Northside Hospital. Healthcare and nursing were very different then. Yet, one thing has remained constant – Lynn’s unwavering commitment to providing expert, compassionate care to her patients and strong empathetic support to those around her.
Lynn’s clinical expertise and uplifting spirit have enabled her to enjoy growth and deep satisfaction with her career at Northside. “I have grown so much over the 40 years here,” says Lynn. “I appreciate the leadership who took the time to encourage me to grow. That is the type of leader I strive to be. I have experienced so many different levels/positions since I started out as a Patient Care Technician while in nursing school. I then became a staff nurse, relief charge nurse, supervisor and then my current role as Clinical Manager on the Surgical Care & Trauma Unit at Northside Hospital Gwinnett.”
Patient satisfaction is a big focus for Lynn. “We provide excellent care to our patients and encourage them to be involved in their care. We also have a dedicated patient experience team that helps train all leaders in elevating the patient experience.”
Lynn knows when her team feels valued, respected and cared for, they are better equipped to provide the kind of care patients desire and deserve. She is a leader and champion of Self Care for Healthcare, a Northside Hospital employee program. Through this program, staff are encouraged to make sure they take care of themselves – physically, mentally, emotionally and spiritually.
As Lynn has grown at Northside, she is committed to helping her team do the same. “I enjoy watching and helping train our staff to grow into leaders, and I strongly encourage their development. Our unit has several nurses that started here who are now managers, service coordinators and more. We focus on teamwork and always support each other so you never feel like you are alone. It is this “work family” that keeps me here and keeps me going.”
We’re pleased to be able to recognize Lynn for all she’s done for us these past 40 years.Thank you for being a staple on the Northside team, Lynn!
Bell bottoms, wide lapels, and groovin’ to the Osmonds. 1971 was quite the year. In addition to all of the cool trends, hip hairdos, and far-out styles, it was the year Kathy Pounds started working at Northside Hospital.Known as “Mrs. Northside” for five decades of dedicated service to the organization, Kathy is currently a Government Refund Analyst at Northside responsible for monitoring Medicare/Medicaid/CMOs/MH accounts.
She was originally drawn to the opportunity to make a real difference in others’ lives and has been doing that as a key member of Northside’s Business Office ever since. Kathy says, “I’ve done it all at Northside, but I really love my current role. Northside is just a great place to work. I have enjoyed being a part of its growth, of course, and we have grown tremendously. All the changes that have happened through the years are what I remember most fondly.”
Kathy also loves the people she works with. They’re a big part of the reason that she has been with us for 50 years. “Many of them have been working alongside me for 20 to 30 years. I also have terrific managers and supervisors.”
Over the course of her career journey at Northside, Kathy has gained a tremendous amount of job-related insight. “If you want to get the most out of your career, always enjoy your job and take pride in what you do. Remember, you’re not only doing it for yourself but for the community that you live in. Strive to help make it a better place. If you’re looking to enjoy a successful career as a member of the Business Office team, come in with an open mind and do your best every day and you will go far. There’s a lot of opportunity for advancement.”
Kathy will be retiring in 2022 which will give her the opportunity to spend more time enjoying her passions outside of work. “I love being outside and working in the yard. I love flowers and planting my flower beds every spring. I also love animals. We have three goats and have had cows and horses in the past.”
We’re proud to be able to recognize Kathy for all she’s done for us these past 50 years. Thanks, Kathy for 50 great years at Northside – we wouldn’t be where we are today as Atlanta’s most preferred hospital without you!
Every day, the people at Northside Hospital prove that you don’t have to be able to leap tall buildings in a single bound to be a superhero. You just need to be willing and able to leap into action when you’re needed most. That’s what makes Caroline K. a true hero.
From the very beginning when Caroline joined Northside Hospital’s Forsyth campus in a part-time environmental services role in 2014, her special abilities were apparent. Her super attitude and exceptional commitment enabled her to quickly move into a full-time position. She later took her talent to Northside’s Cherokee location where she was eventually promoted to her current role of Lead EVS Tech.
Throughout her years of service at Northside, Caroline has always been focused on making sure patients were well taken care of. That’s why it came as no surprise when Caroline was named one of the “Environmental Services Hero’s on the Frontline of Health Care” by the Association for the Health Care Environment. In addition to this national recognition, Caroline has also received much internal recognition as a top performing EVS worker.
What is the “secret source” of Caroline’s commitment and passion? She would say it’s the support and encouragement she receives from her incredibly diverse group of teammates. “I’m inspired by my manager, Frank and my peers. Everyone is so kind and sweet and hardworking. They’re just like family to me.” In fact, Caroline adds, “I have not seen another company like Northside with such a great environment, friendly coworkers and everything you need to grow.”
Is there some advice that Caroline would share with others looking to make a difference in people’s lives? “You have 30 seconds to connect with your patient and if you do, they will remember you! Always stay focused and open, and be willing to learn.”
Thanks, Caroline for always going above and beyond!
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